Privacy Policy

Enquiries and service communications

We collect your name, phone number, optional email, vehicle year, make, model and optional trim, selected services, request type and notes. The service planner also collects vehicle category and tire setup, and saves the starting-price estimate shown with the request. Appointment requests also include a preferred date and time. We use this information to answer appointment, quote, information and Vehicle Storage enquiries and manage the related service arrangements. These necessary replies are separate from promotional marketing.

Optional email and SMS marketing

Email and SMS choices are separate, optional and unchecked by default. Marketing consent is not required for any enquiry or service. We record each choice, the relevant contact destination, consent wording/version and submission time. To withdraw consent, contact info@sorenauto.ca or 647-224-1907.

Website and service providers

Website hosting and database providers process enquiry records for Soren. Basic abuse controls limit automated submissions using short-lived pseudonymous network identifiers. Embedded Google Maps and external links connect to third-party services with their own privacy practices.

Access, correction and privacy questions

Contact info@sorenauto.ca or 647-224-1907 to request access or correction, discuss your information, or withdraw optional marketing consent. Our address is 15 Milford Avenue, Unit 3, North York, ON M6M 2W1.

Keep sensitive documents out of this form

Please do not submit payment-card information, driver’s licence images, vehicle ownership or insurance documents, accident reports or other sensitive documents through the ordinary enquiry form. Contact Soren to discuss any separate document requirements.